24 / 7 / 365 Remote Support

Someone is always awake for your home.

Smart Home Support 247 is the dedicated support arm for professionally installed smart homes. Real technicians. Answered in minutes. Day, night, weekends, and holidays — your system is never on its own.

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It's this moment in Houston — a technician is available.

One support line. Three companies behind it.

A partnership built to never sleep.

SOL Automation

SOL Automation

Luxury Integration · Houston

Whole-home automation, A/V, and estate-grade networking engineered for long-term reliability across Greater Houston.

Visit solautomationllc.com →
Hawkeye Automation

Hawkeye Automation

Invisible AV & Lighting · Houston

Smart home integration, custom theaters, and invisible AV, lighting, and shading systems for luxury Houston homes.

Visit hawkeyeautomation.net →
OneVision
onevision

OneVision

24/7 Support Platform · North America

The award-winning service platform behind leading integrators — supplying round-the-clock technical response infrastructure.

Visit onevisionresources.com →
Who we are

Your integrator sent you here. That's the point.

If SOL Automation or Hawkeye Automation installed your system, Smart Home Support 247 is your support team. One number, one website, and technicians who already understand professionally engineered homes — networking, lighting control, distributed audio, surveillance, and automation platforms working as a single ecosystem.

When one component drifts out of sync, performance suffers. In a properly engineered residence, that should never happen — and with structured, around-the-clock oversight, it doesn't. Your home stays stable. Responsive. Invisible. Exactly as it should be.

How it works

Three steps between a problem and a fix.

01

Reach out, any hour

Call, text, or email the moment something isn't right. No phone trees, no business-hours voicemail — a real technician picks up, 24/7/365.

02

We diagnose remotely

Most issues are resolved on the spot through secure remote access — network resets, device recovery, firmware conflicts, streaming and control glitches.

03

On-site when it matters

If hands are needed on hardware, your visit is scheduled with priority positioning through your integrator — with everything already diagnosed before the truck rolls.

What's included

Not reactive support. Ongoing performance management.

24/7 Remote Diagnostics

Continuous access to technical expertise when your system requires attention — without waiting for standard business hours.

Priority Service Positioning

Members receive expedited scheduling and protected response windows when on-site service is required.

Proactive System Monitoring

Connected oversight that often catches degrading equipment and network drift before you ever notice a symptom.

Preventive System Reviews

Scheduled inspections focused on performance consistency, infrastructure integrity, and long-term reliability.

Firmware & Software Management

Controlled updates applied strategically to maintain compatibility, security, and platform stability.

Direct Technical Phone Access

Speak with qualified technicians who support professionally integrated homes every day — not a generic call center script.

See it in action

Anatomy of a 2 AM call.

A real scenario, minute by minute — from the moment something breaks to the moment your home is back exactly as it should be.

2:04 AM

The theater won't wake up

Movie night ran late, and now the projector and audio won't respond. You call the support line instead of losing the evening.

2:05 AM

A real technician answers

No phone tree, no callback queue. A trained smart-home technician picks up and pulls your home's system profile while you're still describing the issue.

2:09 AM

Remote diagnosis

Through secure remote access, the technician finds the control processor hung after a firmware conflict and restarts it cleanly — no ladders, no equipment racks, no waiting for morning.

2:16 AM

Back to your movie

The theater comes back exactly as engineered. The incident is logged for your integrator, and the fix is noted so it never surprises you again.

Backed by proven infrastructure

In partnership with OneVision.

Smart Home Support 247 is delivered in partnership with OneVision Resources, the award-winning service platform trusted by leading integrators across North America.

20,000+
Clients supported on the platform
96%
Of calls solved or de-escalated by first response
85
Net Promoter Score — industry-leading loyalty
4.8★
Client satisfaction rating

Platform statistics published by OneVision Resources.

Membership

Choose your level of support.

Structured membership tiers designed for different system sizes and performance demands. Response targets apply to every support request — day or night.

Essentials Plus

$99
per month
  • Support requests accepted 24/7
  • 60-minute remote response target
  • Direct technical phone access
Get Started

Priority

$199
per month
  • Everything in Essentials Plus
  • 30-minute remote response target
  • Priority service positioning
  • Discounted member labor rates
  • 1 preventive system review / year
Get Started

Proactive

$299
per month
  • Everything in Priority
  • Proactive system monitoring
  • 2 preventive system reviews / year
  • 1 hour on-site service per incident
  • Next-day on-site response target
Get Started
Most Complete

Signature

$599
per month
  • Everything in Proactive
  • Under-10-minute remote response
  • 4 preventive reviews (quarterly)
  • 2 hours on-site service per incident
  • Same-day on-site response target
  • Priority above all other members
Get Started

On-site timelines are scheduling targets and depend on location. Membership enrollment is subject to system review and compatibility verification.

Common questions

Good questions deserve straight answers.

I'm a SOL Automation (or Hawkeye Automation) client — is this a different company?

Smart Home Support 247 is the dedicated support division serving clients of both firms. Your relationship with your integrator doesn't change; you simply get a support team that's awake around the clock, with full knowledge of professionally installed systems.

What kinds of problems can be fixed remotely?

The majority. Network and Wi-Fi issues, unresponsive touchpanels and remotes, streaming and audio dropouts, camera and doorbell glitches, lighting scenes misfiring, and system reboots are typically resolved without a visit. When hardware genuinely needs hands on it, your on-site service is scheduled with priority — already diagnosed.

Do you really answer at 3 AM on a holiday?

Yes. Support requests are accepted 24 hours a day, 365 days a year, and response targets apply to every request — day or night. That is the entire reason this service exists.

My system was installed by someone else. Can I join?

Possibly. Membership is subject to a system review and compatibility verification. If your home's infrastructure meets professional standards — or can be brought up to them — we'd be glad to talk.

Protect your investment. Preserve performance.

Your home should never wait until Monday.

Talk to a real expert. Get clear answers. Move forward confidently.

(832) 979-7720

support@smarthomesupport247.net

Choose Your Plan